Responsible Social Gameplay Policy

DATE OF LAST UPDATE: July 21, 2026

Zingluck Tech Limited ("Zing Luck") fully supports and endorses responsible gameplay and is committed to providing you with information and resources necessary for you to play games responsibly on our platform. We have put measures in place to assist you with controlling your play, keeping your play fun, and keeping play within your budget. Note that we reserve the right to activate these measures unilaterally if we consider it necessary to do so.

This Responsible Social Gameplay Policy ("RSG Policy") forms a part of the Zing Luck Terms and Conditions. We may update the RSG Policy at any time. You can find the date of the last update at the top of the policy. Any amendments will be published on the platform, and such changes will be binding and effective immediately. Whenever we amend this RSG Policy in a way that would limit your current rights or we determine to be material, we will notify you upon your next login to the platform. If you do not agree to the amended RSG Policy, you must stop using the platform.

The "Responsible Social Gameplay" menu is available in the "My Account" webpage on the platform.

RSG PLAY CONTROL TOOLS

Activity Reminders

You can access the Zing Luck Activity Reminder tool through Responsible Social Gameplay menu under "Activity Reminder." Our Activity Reminder feature helps you stay aware of your playtime by scheduling reminders. You can set these alerts to appear every 1, 2, or 3 hours, giving you a moment to pause, reflect, and make informed decisions about your continued play. The Activity Reminder will pause your gameplay with a pop up that indicates how long you have been playing. From the pop up, you can choose to end the gameplay session or continue playing.

Limits

Purchase Limits

The Purchase Limit tool allows you to plan ahead and set your own limits. You can access Purchase Limits through Responsible Social Gameplay menu under "Purchase Limits." The Purchase Limits tool allows you to limit the amount of Gold Coins you can purchase during a set time frame. Once the purchase limit is reached, you will not be able to make any new purchases until the limit resets at the end of the timeframe. You can set financial boundaries for your account and customize these limits to be daily (1 day), weekly (7 days), or monthly (30 days). This can help you manage your spending and keep it within your comfort zone.

The purchase limit can be adjusted or removed at any time, but certain actions may have a waiting period to take effect. A decrease to the purchase limit will take effect immediately. An increase to the purchase limit or removal of the purchase limit will take effect at the end of a 72-hour "cooling off" period.

Time Limits

You can access Daily Time Limits through the Responsible Social Gameplay menu under "Daily Time Limits." This tool provides the ability to set exactly how many hours you are logged into your account. Once the limit is reached you will be logged out until the next day. The limit can be adjusted or removed at any time, but certain actions may have a waiting period to take effect. A decrease to the daily time limit will take effect immediately. An increase to the daily time limit will take effect the next day (24-hour period).

RSG ACCESS CONTROL TOOLS

Taking a Break

You can access the Taking a Break tool through the Responsible Social Gameplay menu under "Take a Break." Our Taking a Break tool allows you to take a short break away from gameplay. During this break you will not be able to access your account. Choose to take a break for 1 day, 3 days, 7 days, or 30 days, ensuring you have the space you need to recharge and return to gameplay with a fresh perspective. It will not be possible to reactivate your account until the chosen break period ends.

Self-Exclusion

You can access the Self-Exclusion tool through the Responsible Social Gameplay menu under "Self-Exclude." A self-exclusion allows you to suspend your account for a longer period. During this exclusion period, you will not be able to access any part of your account.

Available exclusion periods are 6 months, 1 year, 3 years, 5 years, and Indefinite.
You will be unsubscribed from receiving any marketing communications from us during the exclusion period.
You will not be able to reactivate your account until the chosen period ends.
Where a defined self-exclusion period is in effect, your account will automatically reactivate once the chosen period has lapsed.
Where an Indefinite self-exclusion period is in effect, a minimum of 6 months must pass before your account can be reactivated.
Where an Indefinite self-exclusion is in effect, a 7-day "cooling-off" period will apply before your account can be reactivated. During the cooling-off period, you may change your mind and request that your account remain indefinitely inaccessible.
We strongly recommend you redeem any redeemable balance in your account before setting a self-exclusion on your account. If your account has been verified, we will use reasonable endeavors to arrange for any Sweeps Coins remaining in your account that have met our playthrough requirements and minimum redemption threshold to be redeemed.
For avoidance of doubt, the Terms and Conditions still apply to you during the exclusion period.

If you wish to preemptively self-exclude yourself from accessing your Zing Luck account, and you do not wish to do so via the Self-Exclusion tool on the platform and as described above, you may email a request to support@popmintgame.com. The subject should state "SELF-EXCLUDE FROM ZING LUCK" and the email should include at least the following information to allow identification of your account:

Your full name; and
User ID and/or email address associated with your account.

Your account will be promptly disabled by our customer support team upon receipt of the email. This email will be flagged by our system as urgent and will be escalated to the level of highest priority. Furthermore, within 24 hours of receipt of your self-exclusion request (or within the hours of 9am-9pm EST/EDT on the next closest business day), a member of our customer care team will reach out to you via email to obtain further information to execute a more formal exclusion period based on your needs.

To self-exclude yourself from your Zing Luck account for a definite period, you may tell the customer care representative that you wish to self-exclude yourself for a set amount of time. This can be a specific number of days, weeks or months. Once the period of time has been determined, the exclusion period cannot be reversed until the period expires.
To self-exclude yourself for an Indefinite Period, you may tell the customer care representative that you wish to self-exclude yourself for an indefinite amount of time. A request to lift an Indefinite period of self-exclusion will be granted only after a minimum of 6 months have passed and subject to a 7-day cooling-off period after the request to lift the Indefinite period of self-exclusion.

The self-exclusion period will begin once the customer care representative obtains all the necessary information relating to your specific needs. In the event you can still access your account after receiving the confirmation, it is your responsibility to contact us and inform us that your account is still active. If you fail to respond to the customer care representative, and we have enough information to carry out an account suspension, your account will be suspended for an Indefinite period.

During the self-exclusion period, your user account will be deactivated, and you will no longer have access. Should you require access to your account history, information, payments and/or winnings, you may contact us at support@popmintgame.com. Additionally, during a self-exclusion period, you will no longer receive any marketing materials from us. Further, we recommend that you seek self-exclusion from any and all other computer game platforms you have active accounts with.

Zing Luck reserves the right to exclude you from gameplay on our platform for either a definite or Indefinite period in our sole discretion if there are reasons that indicate that you may have a gaming problem.

Permanent Account Closure

In the event you wish to close your account due to a gaming problem, simply contact us at support@popmintgame.com with the subject heading, "CLOSE MY ACCOUNT," stating the reason for account closure. We will process this request as soon as reasonably practicable. Please note that, unlike an indefinite self-exclusion, a permanent closure is irreversible and cannot be reactivated under any circumstances. You will be required to provide a "confirmation of understanding" to permanently close your account. If you do not provide a 'confirmation of understanding' and the reason for closure is related to issues with gameplay control, an indefinite self-exclusion will be applied.

Please note that any self-exclusion period, break, or time limit only apply to the account associated with the username, email address, and other information provided by you to our customer care team. Further, Zing Luck will not be liable to any player who knowingly attempts to engage in fraud to open new user accounts by registering and/or logging on to our platform using different methods including, but not limited to, using different email addresses or using false names. See our Terms and Conditions for more information on limitations on liabilities.

Tips and Self-Assessment

Practical Tips

For a continued fun and safe experience on our platform, follow these steps:

Do not hesitate to take a break.
Do not prioritize social gaming over your daily life.
Only play when you're in a good mood and feeling clear headed.
Do not play games if you are under the influence of alcohol, or any other substance.

Self-Assessment

We invite you to ask yourself the below questions and reflect honestly. The more you answer "yes" to these questions, the more likely you may be developing a problem gaming issue and should consider self-excluding yourself from using our platform. If you feel you have a gaming problem then we strongly advise you to seek help immediately. Admitting you have a problem is not a sign of weakness — it is the first step to reclaiming your life.

Do you prefer to stay away from work or family due to gaming?
Have you had repeated failed attempts to stop or control gaming?
Have you ever borrowed money to play games?
Do you play games to escape worry or trouble?
Do you at times neglect caring for yourself or family in order to play games?
Have you ever lied about the amount of time and money spent on gaming?
Have you ever sold or pawned personal possessions to get money to play games?
Have you ever had feelings of hopelessness or depression as a result of gaming?

Minors

Underage gaming is also strictly prohibited at our service and on our platform. Zing Luck uses identity checks to mitigate and prevent the risk of underage gameplay on our platform and all users must certify that they are over the age of majority in their state when they register for an account. If you share your mobile phone, tablet, laptop or computer with friends or family, including those who are under the legal age to participate in online social gameplay, we recommend that you restrict their access to our platform by using one of the below services or a similar service:

Netnanny.com — filtering software that protects children from inappropriate web content; or
Cybersitter.com — filtering software that allows parents to add their own sites to block.

Contact Us

Zing Luck is committed to promoting responsible and safe play. If you have any questions or need further assistance, our dedicated support team is always here to help. Reach out to us anytime to ensure your gaming experience remains positive and enjoyable. You can email us at support@popmintgame.com.

Support Organizations

Our customer support team remains available to point you in the right direction, but in order to assist you with any potential predicament relating to problem gaming, we put together a list of organizations that can help. Gaming Therapy is a global service offering free practical advice and emotional support to anyone affected by problem gaming: Gaming Therapy's free app also provides tools and information to help you overcome problem gaming, including live chat and more — available for iPhone and Android.

Do some research. Learn more about how to enjoy gaming safely and to reduce the risk of problem gaming by reading up on the following materials. Please see the following links for more information: